Doc Summary
After School Club #
We offer an after-school club at our Tom Thumb Reffley Location. This is available to our children or children attending the Reffley School. This policy outlines some of our critical rules around the after-school club.
Charges #
We charge £5.20 per hour for our afterschool club. We charge in half an hour increments.
| Times | Charges |
| 3:00 PM – 3:30 PM | £2.60 |
| 3:00 PM – 4:00 PM | £5.20 |
| 3:00 PM – 4:30 PM | £7.80 |
| 3:00 PM – 5:00 PM | £10.40 |
| 3:00 PM – 5:30 PM | £13.00 |
| After 5.30 PM Late Collection Fee | £10 per 30 minutes, rounded up. |
Charges will be applied based on the session you have booked. For example, if you have booked a session until 5:00 PM but collect your child at 4:00 PM, you will still be charged for the full session up to 5:00 PM.
Booking #
All bookings for the afterschool club must be made before 4:00 PM on the Friday before the week you are looking for. Bookings after this time will not be guaranteed and will be subject to availability.
All bookings must be made through Famly. Bookings won’t be able to be made either on the phone or via message etc.
You can find how to make a booking here: HERE
Cancelling Place #
The ability to cancel your afterschool club placement depends on the timing of your cancellation request.
- Before 4:00 PM on Friday: If you cancel your booking before we have confirmed it, no fees or charges will apply.
- On the day of the booking, before 9:00 AM: If you wish to cancel on the day of the booking, you must do so via email to Reffley@TomThumbGroup.co.uk. Provided we receive your email by 9:00 AM on the day of the booking, no fees or charges will be incurred.
- On the day of the booking, at 9:00 AM or later: If your cancellation request is received at 9:00 AM or later on the day of the booking, you will be charged the full amount. The booking will not be credited or rescheduled for another day.
Late Collection #
If you collect your child after the allocated collection time, an additional charge will apply. The charge will cover an extra 30 minutes, and the time will always be rounded up to the next 30-minute interval. There is no grace period, and late fees will be applied from the moment you are late.
For collections after 5:30 PM, a late fee of £10.00 per 30 minutes will be charged, rounded up accordingly. For example, if your child is collected at 5:31 PM, you will be charged £10.00.
Should you wish to appeal a late fee, you must submit your appeal within 14 days of receiving the late fee notice.
Child Sickness #
We understand that children may become unwell, which could prevent them from attending the afterschool club. To accommodate this, we ask that you notify us of your child’s absence by 9:00 AM on the day of attendance.
In the event your child falls ill during the school day, we require confirmation from the school that your child has been sent home due to illness. Once this confirmation is received, we will cancel your booking without any charge.
If you are unable to provide this confirmation, we will contact the school directly (Reffley School) to verify whether your child has been sent home unwell. By agreeing to this policy and the terms and conditions, you grant us permission to request this information from the school in accordance with GDPR.
If we are unable to verify the absence, full charges for the session will apply.
If your child is sick during the session and you are asked to collect fee’s will still apply for the whole session.
For more information about isolation times, medication and other medical information, please read our medical policy HERE.
Invoicing #
Invoices will be issued at the end of each month for services provided during that month. For example, fees for September will be invoiced at the end of September or the beginning of October.
Invoices are payable within 7 days of being issued. Please note that after-school club fees are invoiced separately from the main session fees, which are charged in advance.
Any invoices that remain unpaid after the due date will incur a late payment charge of £5 per day, in accordance with our late payment policy. This policy also covers late collection fees. Further details can be found HERE.